Returns & Exchanges

At World of Asaya, we want you to feel confident in your skincare journey. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our support portal to submit a return or exchange request using your order number and email address.

• 2.
  Prepare the Package

  Ensure the products are unused and in their original packaging, then securely seal them in a shipping box to prevent damage during transit.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return package at no extra cost.

• 4.
  Receive Your Refund

  After our quality team inspects the returned items, we will process your refund or dispatch your exchange item within 5-7 business days.